Frequently Asked Questions

About this shop

What is UniformEasy?

This shop is powered by UniformEasy.

UniformEasy makes it simple to create & manage an online shop for your establishment with great fundraising features built in. Be it a school, college, club, charity or even a commercial enterprise, there are many powerful features that can be used for free and enables your establishment to run their shop the way they want without the hassle. UniformEasy has over 15 years experience in the industry and has worked with some of the world's biggest retailers.

Depending on the items created on this shop, UniformEasy can also print, embroider, engrave or emboss items to order and ship direct to your home address on behalf of your establishment. Easy.

What are the benefits of an online shop powered by UniformEasy?

The platform is super easy to set up and use. If you want to create an online shop of your own, simply register at UniformEasy.com and choose from hundreds of pre-selected items or upload the items you wish to sell. It's also an effective fundraising tool as you can price everything yourself and raise money.

UniformEasy helps collect the money online, then manufactures and despatches the items within 14 days. The shop is built for mobile and tablet shopping. Establishments can also upload their own images and content so that the shop can match with any existing websites.

Can I set up my own shop for free?

Of course. Simply visit www.uniformeasy.com and click on "Register". We have already created thousands of online shops for establishments around the world. If you are an authorised representative, you can register as the online manager for that shop.

What can be sold on a shop powered by UniformEasy?

UniformEasy has access to thousands of items from hundreds of brands that can be personalised with emblems or designs. Once logged in as an administrator, you can select from our online catalogue, ask us to source a specific item for you, or even add your own items (such as your own items, event tickets or subscriptions) that you can then collect the money for online.

Ordering items

How do I find the items I need?

The assigned shop manager can create specific shop pages for certain items. Click the 'ALL ITEMS' dropdown at the top of the page to view a list of shop pages available.

The shop manager can also choose specific items to feature on the shop homepage. They can also write information to help you select the items you need on the HELP & INFO section at the top of this page.

Does the item include embroidered or printed designs?

If the item includes specific designs, it will indicate this on the product page next to the word 'Personalisation' and will include the location and type of personalisation it comes with.

Some items enable you to add your own personalisation - such as a printed name and number on the back. If so, you will see text fields that allow you to add your own personalisation to that item.

If there are no personalised designs shown, then the item will be supplied as seen.

Do you have any more photos/images of the item?

In general, UniformEasy uses the images provided by the brands displayed or images provided by the shop managers (when selling their own items).

If you would like to see other photos, please message UniformEasy on their Facebook account (www.facebook.com/uniformeasy) and we will try to help. Alternatively, if you purchase the item, why not take a photo of it yourself and send to the assigned shop manager. They can add other images to the product page.

Do you have size charts?

Some of our items have a size chart link next to the size selection dropdown on the product page. Alternatively, we make it as clear as possible in the description or in the size selection dropdown as to the size of the item. For clothing items, we state 'to fit' sizing unless otherwise indicated.

Get in touch if you need further clarification.

What if I can't find the items I would like to order?

Please contact the assigned shop manager whose name can be found on the HELP & INFO section of the site.

How do I place an order?

When you add items to your shopping cart, the price and number of items will display at the top right of the page. Clicking the trolley icon will take you to the shopping cart, providing a summary of the items you have added.

When you are ready to purchase the items, simply press CHECKOUT. You will then need to log in or create an account.

Why do I need to create an account to checkout?

This shop is powered by UniformEasy that is used by hundreds of establishments to manage their online shops. In order to purchase items, UniformEasy credit is used to pay the respective establishment.

Customer accounts can subsequently contain funds, credits and other important information about your order status and history. It is therefore important that you have verified your email address. This is done by creating an account via the online shop.

Creating an account

Why do I need to verify my email address to checkout?

This shop is powered by UniformEasy that is used by hundreds of establishments to manage their online shops. In order to purchase items, UniformEasy credit is used to pay the respective establishment.

Customer accounts can subsequently contain funds, credits and other important information about your order status and history. It is therefore important that you have verified your email address.

I haven't received the verification email. What now?

UniformEasy sends an email with a link to verify your account as soon as you create an account. If you haven't received one, please check your spam/junk folder.

If there is nothing there, you may have entered your email address incorrectly. To check, click MY ACCOUNT above, select 'Customer login' and then press 'Forgot your password?'. Enter your email address. If it's not recognised, then please create a new account with your correct email address.

If your email is recognised, then please check your inbox/spam/junk folders again. If all else fails, please contact UniformEasy at facebook.com/uniformeasy and we will try to resolve it for you.

Delivery options

How much is home delivery?

UniformEasy uses a Royal Mail tracked service for home delivery orders.

Delivery is free when you order 10 or more items. £4.25 from 1-2 items; £3.45 from 3-5 items; £1.95 from 6-9 items.

What is the click & collect option?

For certain items sold on this shop, you have the option of collecting from your establishment. Some items must be collected (such as event tickets or items only held at your establishment).

There is no delivery charge when collecting your order. You will be notified by the shop manager when it is ready to collect.

If you have ordered items that require your establishment to make an order for them, the assigned shop manager will usually group your order together with other customer orders so that they qualify for free delivery. This requires 10 or more items. Delivery times can therefore vary.

If you want your items urgently, it is advisable to use the home delivery option.

How long do I need to wait for my order?

For home delivery orders, UniformEasy aims to despatch within 14 days. You are also notified by email on the status of your order as it is processed.

For click & collect orders, you are notified by the assigned shop manager when it is ready for collection. If the shop manager needs to place an order for the ordered items, UniformEasy aims to despatch within 14 days of the order being placed by the establishment. Once the order is placed, the shop manager is notified by email on the status of the order as it is processed.

My order has taken a long time to arrive, what should I do?

If you made a home delivery order, you should have been notified on email as to the approximate despatch date. This should have been within 14 days of the day you placed the order. If you have not received your order, contact your shop manager who can log into their administrator account and view the status and tracking ID for all order under the order tab.

If you placed a click & collect order, it may be that the shop manager has not yet placed the order (see 'What is the click & collect option?' above). You will need to contact them.

If you would like to convert your order to home delivery, simply login to your account, visit order history and cancel your order. You can then place the order again but this time using home delivery.

What if I am not at home when you make a delivery?

Don't worry. The person who delivers your order will leave a card saying they've called, but no one was at home. There will be instructions on how to have your item redelivered or for you to collect from the local depot. The assigned shop manager also has access to your order status and any tracking numbers.

Checkout

Why do I need to add funds to pay for my items?

In order to make payments and refunds as efficient as possible, UniformEasy credit is used to pay the respective establishment. Once you have added funds to your UniformEasy account, this can then be used to purchase items from any establishment using a UniformEasy powered shop.

When you purchase an item, the full amount is automatically transferred from UniformEasy to the account funds of that establishment. If the items are not in stock and/or require manufacturing, UniformEasy then receives payment from the establishment to process those items.

Similarly, if you require a refund, the establishment can easily refund your account (see the section Returns).

I have added funds but not received an order email. Why?

Once you add funds to your UniformEasy account, you will be redirected back to the checkout page. It is important that you then place the order by pressing the button 'PLACE ORDER'.

How can I check that the order has been placed?

You will receive an order confirmation email. You can also click 'My Account' and then 'Order history' to check that the order has been placed.

Changing your mind

Can I cancel or amend my order?

Even though you have placed your order and received your confirmation email, you can still cancel your order provided that it has not entered production and any embroidery or printing has started.

Click 'My Account' and then 'Order History'. View details of the order you wish to cancel and click 'Cancel this order'.

If you do not see this option, then the order has already begun processing. If you would like to change the delivery address, please contact UniformEasy on their facebook account facebook.com/uniformeasy

Returns

How can I return/exchange my item?

If you have a faulty item, please see 'What do I do with a faulty item?' below. If you want to return an item for another reason, it is at the discretion of the assigned shop manager to issue you with a refund. The shop manager is indicated on the 'Help & Info' page above. Please contact them within 14 days of receipt.

It is important that the item returned is in its original condition, unused and with the original packaging so that they can be resold by your establishment. Your shop manager can then issue a refund to your account.

When will I get my refund?

As soon as a shop administrator has processed your return, your UniformEasy account will show the credit which will automatically be applied to your next order.

What do I do with a faulty item?

In the unlikely event that there is a fault with an item you have received, and it originated from UnifromEasy, you can return it to UniformEasy in its original condition within 14 days of delivery for a full refund or exchange. Please contact support@uniformeasy.com.

If the item originated from your establishment, please contact the assigned shop manager whose name can be found on the HELP & INFO tab above.

Your account

I've forgotten my login details. What now?

Go to 'My Account' and Customer login. Click 'Forgot Password' and we will email you a special link to reset your password.

Can I use my account to order from different school or club shops?

Yes. If the shop is powered by UniformEasy, you can login with the same details and use any fund balances you have.

Can I see my purchase history?

Yes. Simply login, click 'My Account' and then 'Order history'.

Getting in touch

Who is the assigned shop manager for this shop?

Although there can be numerous administrators assigned to this online shop, there can only be one shop manager. This is the person ultimately responsible for this shop and has full administrator access.

The name of the assigned manager for this shop can be found on the HELP & INFO section above.

Can UniformEasy help me with this shop?

UniformEasy provides a useful online platform to help shop administrators who are associated with your establishment run this shop.

If you are a customer and have a question about the shop, an order you have placed or the products that are available, please contact the assigned shop manager who can get one of the administrators to help you as they have access to the information you need.

Can I sell my own items on the handpicked section of this shop?

If you sell items that you think would benefit customers of this shop, it may also benefit customers of other shops powered by UniformEasy.

Visit UniformEasy.com and get in touch to discuss how we provide opportunities to independent retailers like you.

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Handpicked example
HandpickedHandpicked items
In addition to official shop items, UniformEasy have handpicked other unique gifts that raise funds on every purchase.

From personalised books and pencils to seasonal gifts, an automatic donation is made to the club on every sale.
Handpicked whiteview selection